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What is BYONA?
BYONA is a Uganda marketplace where you find products, shops, suppliers, markets and service providers in one place, compare prices across shops and order to your door.
Why does one product show several shops?
Similar products share one catalog page. Each shop adds its own price and stock, so you can pick the best offer.
How do I place an order?
Find a product, choose a shop's offer, add it to your cart, then go to checkout. Enter your name, phone and location, choose pickup or delivery, and confirm.
Do I need an account?
No. You can check out as a guest. With an account (just your phone number) you can see all your orders and receipts in one place.
How can I pay?
Pay online with mobile money or card, or choose cash on delivery where available. You see the full total, including delivery and service fees, before you pay.
My payment went through but the order says unpaid
Mobile money confirmations can take a few minutes. Refresh your order page. If it still shows unpaid after 30 minutes, contact support with your order reference.
How much is delivery?
Pickup and your own transport are free. BYONA rider delivery shows its price at checkout before you confirm.
How long does delivery take?
Most deliveries within the same district arrive the same day. Up-country deliveries usually take 1–3 days.
How do I track my order?
Open Track My Order and enter your order reference (e.g. BY-XXXXXX) and the phone number you used. Signed-in users can also open Account → My orders.
Can I cancel an order?
Yes, before the shop hands it to a rider. Contact support with your order reference. Paid orders cancelled in time are refunded in full.
Can I return an item?
Items that are wrong, damaged or not as described can be returned within 3 days of delivery. See the Returns & Refunds policy for details.
How long do refunds take?
Approved refunds are sent back to the original mobile money or card within 3–7 working days.
I forgot my password
Contact support from the phone number on your account and we will help you reset it.
Do I need an email?
No. Your phone number is your login. Email is optional.
How do I sell on BYONA?
Open Become a Partner, choose your partner type and submit a short application. Once approved, manage your shops, prices and stock from the Seller dashboard.
Is there a fee to join?
Applying is free. Any commission or service fees are explained before your account is activated.