Returns & Refunds
We want you to get exactly what you ordered.
What can be returned
- Wrong, damaged or not-as-described items, within 3 days of delivery.
- Items must be unused and in original packaging where possible.
- Perishable food and personal-care items can only be returned if faulty on arrival.
How to request
- Contact support with your order reference and a photo of the item.
- We confirm with the shop and arrange pickup.
Refunds
- Approved refunds go back to the original mobile money or card within 3–7 working days.
- Delivery fees are refunded when the error was the shop's.
Questions? Visit the Help Center or contact us.